Please follow these steps to check QRIS payment in Xendit Account:

1. Ensure you have clear & complete QRIS payment proof:

- showing Date & Time

- showing Amount

- showing RRN / Nomor Referensi / Reference Number (the term can be different from one Issuer to other but most uses these term)

- showing Terminal ID

- know from which Issuer / Fund Sender

- please refer to Acceptable QRIS Payment documentation to check what kind of proof we can check further

2. After you got clear & complete payment proof, login to Xendit Account https://dashboard.xendit.co/transactions-new

3. Go to Transactions tab > Detailed Transactions sub-tab

4. In Detailed Transactions sub-tab, use this identifier to locate the transaction:

- Xendit External ID, or Xendit Reference ID; or

- RRN / Nomor Referensi / Reference Number from payment proof

*don't forget to adjust Date & Time filter from End-customer made payment

* For BCA paid from M-BCA & KlikBCA, pleased add 000 (3 extra zeros) before RRN, for example:

In payment proof, RRN is 465275536 then in Detailed Transactions sub-tab, we input 000465275536

5. If you can't find RRN and/or Terminal ID from payment proof but End-customer's balance is deducted, please reach out to our Customer Operation for further assistance