Xendit will perform scheduled maintenance on December 17, 2026, from 03:00 to 04:00 GMT+7 (December 16, 2026, 20:00 to 21:00 UTC). During this period, some services may be temporarily unavailable or delayed.
At a Glance: Expected Service Impact Summary
| Service Category | Operational Status | Service Impact & Action Required |
|---|---|---|
| General Payments & Webhooks | Operational with delays |
|
| Card Payments | Operational with delays |
|
| Refunds & Voids | Unavailable |
|
| Virtual Accounts Payments | No Impact |
|
| Settlement Times | Operational with delays |
|
| Payouts & Remittances | Operational with delays |
|
| Dashboard & Reporting | Unavailable |
|
| xenPlatform Services | Unavailable |
|
| Other Services | No Impact |
|
General Payments and Money-In
Will my customers still be able to make payments during the maintenance window?
Yes. Your customers will be able to make payments, end-user payment transactions will process smoothly without returning errors to payers. Completed transactions will be enqueued safely during the maintenance window and will automatically process and re-drive once maintenance window is complete.
Will webhooks still be delivered?
Yes. Webhooks will continue to be sent to your systems in real time as usual. You can continue to accept payments from your customers normally as end-user payments will go through without errors. However, the transactions will not immediately reflect on your transaction pages. Your account balance updates will experience a temporary delay until system recovery is complete.
Will payment request APIs remain operational?
Yes. Payment request APIs will continue to function normally during the maintenance window.
Cards, Voids, and Refunds
How will card payments be handled during maintenance?
Credit card payments will be processed via asynchronous retries.
Can I process voids or refunds during the downtime?
No. Voids and refunds will fail and return errors during the maintenance window. You can safely retry these requests once the maintenance window has ended.
Virtual Accounts and Settlements
Are Virtual Account payments affected?
No. Virtual Account payment services remain operational during the maintenance window.
Will instant settlements be delayed?
Yes. Instant settlements will experience a temporary delay until system maintenance is completed and services are restored.
Payouts, Remittances, and Transfers
What happens to payout and remittance requests submitted during maintenance?
Payout and remittance requests will be accepted and held in a pending status. They will automatically be processed once system services resume. This also applies to currency conversions, and AutoFX features.
Xendit Dashboard and Reporting
Will the Merchant Dashboard be available during the downtime?
No. Dashboard and reporting services will be temporarily unavailable during the downtime window.
Will reports be available during the downtime?
No. Data processing for reports will be temporarily paused during the maintenance window and will resume automatically once maintenance is lifted. You will not be able to download transaction reports during this window.
Can I create ledgers during the downtime?
No. Merchant account registrations and new ledger creations will be unavailable during the maintenance period.
Can I register new merchant accounts during the downtime?
No. New merchant account registrations will be unavailable during the maintenance period.
XenPlatform Services
How will XenPlatform features be affected?
During the downtime window, direct XP transfers, creation of new split rules, and creation of new sub-accounts will not be available.
Other Services
Are Escrow and Iluma services impacted?
No. Escrow services and Iluma bypass the affected system entirely and remain fully operational with zero disruption.
Need help?
If you experience any issues during the scheduled maintenance, contact our support team at help@xendit.co.