(1) All effective dates above will apply unless otherwise stated in your contract.
(2) For merchants contracted to Xendit Philippines Inc., this will take effect from 1 Sep 2026.
(3) In USD or local currency equivalent.
(4) Please get your developers to check if you are still integrated to any of the legacy API endpoints.

To see the full details of the updated pricing, please visit our latest pricing page.

If you are currently still on Xendit’s legacy API, please migrate to our latest Payments and Payouts API by 1 October 2026.

 

Frequently Asked Questions

General Pricing Questions

Why is Xendit changing its pricing?

We are updating our pricing to ensure we can continue to provide the high-performance, secure, and reliable payment infrastructure plus dedicated 24/7 support your business relies on daily. These adjustments will allow us to continuously refine and upgrade our infrastructure, enhance our security protocols, and deliver greater value through an expanded suite of tools designed to power your business growth.

Do I need to take any action regarding the new pricing?

No action is required. The new rates will be automatically applied to your account on the specified effective dates and you will see them reflected in your next billing cycle.

Where can I see my current pricing?

You can view a detailed breakdown of your fees directly through your Billing page on the Xendit Dashboard once they have been billed to your account. You may also refer to our latest pricing page for further details.

How will these changes appear on my billing statement?

All new fees will be automatically applied to your account on their respective effective dates and will be reflected in your next billing cycle. You can view a detailed breakdown of all charges directly through your Billing page on the Xendit Dashboard.

What if I do not agree with the updated pricing?

We understand that these changes may affect your business. If you do not agree with the updated pricing, you may make changes to your Xendit services or terminate your account before the relevant effective date. Please contact us at help@xendit.co, and our team will assist you.

Who can I contact if I have further questions?

If you require further clarification regarding these changes, please contact our support team at help@xendit.co and they will be happy to assist you further.

 

Xendit Processing Fees & Refund Fees

What is a Xendit Processing Fee?

The Xendit Processing Fee is a fee introduced to each transaction processed in your account starting 1 October 2026. It applies to all transaction attempts, including payment acceptance, payouts and refunds. This fee will vary depending on the country and payment method, please check our latest pricing page for full details. Learn more about processing fees.

Will I be charged a processing fee for failed transactions?

Yes. The Xendit Processing Fee applies to all transaction attempts, including payment acceptance, payouts and refunds. This also includes all failed transaction attempts. Learn more about why transactions fail.

How can I reduce processing fees on failed transactions?

Your business can evaluate the common causes of failed transactions in your account and take action to improve your authorisation rates. Learn more about how you can reduce failed transactions.

Will I incur a Xendit Processing Fee for refunds?

Yes, as part of our pricing policy, all transactions will have a Xendit Processing Fee applied starting 1 October 2026. As such, all refunds will also incur an additional Xendit Processing Fee. Please note that for all refunded transactions, both the original payment method fees and the Xendit Processing Fee from the initial transaction will be retained. Learn more about refund fees.

 

Monthly Minimum Fees

What is the Monthly Minimum Fee?

From 1 October 2026, a Monthly Minimum Fee of USD 50 (or local currency equivalent) will apply to accounts identified as a Dormant Account, which has no transactions within 180 calendar days after the go-live date or last transaction date, or if your total invoice for the month, excluding chargeback fees, is less than USD 50 (or local currency equivalent). This fee supports the maintenance of necessary infrastructure and security protocols for all accounts on our platform. We strongly recommend closing any Dormant Accounts to avoid this fee. 

 

Monthly Maintenance Fees

What is the Monthly Maintenance Fee? How do I check if my business is still using the legacy API?

If you continue to use Xendit’s legacy API, a Monthly Maintenance Fee of USD 250 (or local currency equivalent) will apply starting 1 October 2026. We strongly recommend migrating to our latest Payments and Payouts API to avoid this fee. Please get your developers to check if you are still integrated to any of the legacy API endpoints.

Alternatively, you may also identify this via the Payment IDs. Export a Transactions Report via the Transactions tab on the Xendit Dashboard. Ensure to select and include the "Payment ID" field under the additional columns.

• All transactions made on our latest Payments API will have a “py-” prefix in their Payment IDs
• If there are any transactions in your report that indicate a different prefix, this would mean that they are created via the legacy APIs

How can I avoid paying the Monthly Maintenance Fee?

If you are still on the legacy API, these fees will start to apply starting 1 October 2026. If you would like to avoid these fees, please migrate to our latest Payments and Payouts API.

 

Chargeback Fees

What is a chargeback fee?

A chargeback fee is a charge applied when a customer disputes a card transaction through their bank. It covers the administrative and operational cost of managing the dispute and is separate from the disputed transaction amount itself. Learn more about chargebacks.

From 1 October 2026, all disputes on Card transactions will be subjected to a Chargeback Dispute Fee of USD 25, regardless of the dispute outcome. Learn more about how Xendit handles disputes. 

For the avoidance of doubt, Xendit’s assistance in facilitating or challenging a dispute does not shift the ultimate liability to Xendit; the Merchant remains responsible for the liability of all Chargebacks, Reversals, and/or Refunds regardless of any administrative support provided by Xendit.

Who pays a chargeback fee?

In most cases, the merchant is responsible for chargeback-related fees because the dispute is linked to a transaction processed on their account.

Is a chargeback fee the same as a refund?

No. A refund is initiated by the merchant directly. A chargeback is initiated by the customer through their issuing bank, which then pulls the funds from the merchant's account during the review process. Chargebacks also come with fees that refunds do not. Learn more about the difference between a chargeback and refund.

Does the chargeback fee apply even if I win the dispute?

Yes. The chargeback fee applies when the dispute is opened - not based on the outcome. It covers the cost of processing the case, regardless of how it is resolved.

Can businesses challenge a chargeback?

Yes. Merchants can submit evidence to contest a chargeback if they believe the dispute is invalid. Visit our documentation for more details on the evidence submission process.

 

Third-party Integration Fees

Why am I seeing a Shopify Partner Fee?

If you integrate with Xendit via Shopify, a Shopify Partner Fee of 0.50% of the total transaction volume per transaction will be introduced starting 1 December 2026. This fee reflects the value of the integrated payments ecosystem that powers your business through our third-party platform partnerships. Learn more about third party integration fees.