If you are seeing the error message "Failed to create payment links, please try again" while using your dashboard, it is likely due to a duplicate or invalid Custom URL.

The Problem

This error usually happens when you are creating multiple links and try to use a Custom URL that is already in use, either by your own previous links or by another merchant. Because every link must have a unique address, the system cannot reuse one that already exists.

How to Fix It

To resolve this, please update your Custom URL settings with these two steps:

• Make it Unique: Add a specific number, date, or order ID to the URL so it doesn't match old links (e.g., use payment-order-101 instead of just payment).
• Avoid Special Characters: Do not use symbols in the URL field. Specifically, avoid: / ! @ $ # % ^

Our Next Steps

We know the current error message is a bit vague. Our team is working on a long-term fix to make these alerts clearer and the process smoother for you.

Need more help? If you still see the error after following the steps above, please contact our support team.