If you are a Xendit merchant in the Philippines, you can access your Official Receipts (ORs) through your Merchant Dashboard. ORs are generally processed and made available by the 3rd week of the month following the transaction. Here’s a breakdown of what to expect based on your billing method and requirements.

Accessing Your OR Based on Billing Method
1. For Direct Deduction Billing
If your billing is processed using the Direct Deduction method, your Official Receipt will automatically be available in your dashboard by the 3rd week of the following month. For example, January’s OR will be accessible by the 3rd week of February.

2. For Indirect Deduction Billing
For merchants using the Indirect Deduction method, please ensure that you submit Form BIR 2307 to the Xendit team to facilitate the processing of your OR. Here’s how it works:

- Submit Form BIR 2307 to help@xendit.ph.
- Once the form is verified and confirmed by our finance team, the OR will be available by the 3rd week of the following month on your dashboard.

How to Access Your OR
- Once processed, you can access your Official Receipt by:

- Logging into your Xendit Dashboard.
- Navigating to Settings > Billing Statements > Tax Invoice.

Requirements for Top Withholding Agents

For Top Withholding Agents who are required to withhold taxes, please submit Form 2307 by the 2nd week of the following month after the billing date. This timeline allows our finance team sufficient time to validate and process the document accurately.

If your OR is not visible by the end of the 3rd week, please reach out to Xendit’s Customer Success team at help@xendit.ph for further assistance.