Question: Why my Virtual Account transaction not been received?

Answer: If you have not received a Virtual Account transaction paid by your end-customer, this transaction may be experiencing technical problems.

Reason: In this case, the Virtual Account transactions that has been sending by the bank (the bank account used by your end-customer) are late/have problems sending transaction callbacks to the Xendit's side, so the transaction cannot be found or does not appear.

SLA: If you encounter this problem, the resolution required is 2 working days (3 working days for Mandiri Virtual Accounts), to ensure that the funds received on Xendit's side or bounce back/return to the sender's account.

Next Step: If you encounter this problem, you can contact via email to help@xendit.co to convey the problem. During the SLA waiting period, it is recommended to monitor your end-customer bank mutation to ensure whether the funds bounce back/returned to the beneficiary's account.