If you are experiencing issues with not receiving your report in PDF format after a few hours of waiting, but you are able to receive it in CSV format, this may be due to high traffic during the time of your download request.

What can I do to resolve this issue?

• Try updating the filter date to a smaller range, such as 5 to 7 days.
• If you still do not receive the report after adjusting the date range, please reach out to our Merchant Support team for further assistance.

More Information

High traffic can sometimes cause delays in generating reports in PDF format. By narrowing the date range, you can help expedite the process. If issues persist, our Merchant Support team is ready to help you troubleshoot the problem.

Contact Us

If you need further assistance, please contact our Merchant Support team at help@xendit.co.