For merchants in Indonesia:

If you cannot find eWallet transactions on your Xendit Account or Dashboard even though your Customer has successfully paid, kindly check these points first:

1. If you try to check eWallet transactions of DANA, LinkAja, and ShopeePay in eWallet Tab and find DANA & LinkAja sections has pop-up notification of Coming soon; kindly be informed that this is an expected behavior since these eWallet Tab only provides OVO transaction checking for now. We will inform you as soon as the new feature of checking other eWallet transactions besides OVO can be processed.

As of now; DANA, LinkAja, and ShopeePay can be checked in Invoice Tab (if you use Invoice), Pending - Cash Tabs, or Balance - Transactions Tabs.

2. Ensure that you have inputted eWallet transaction identifiers (Reference or payer email) correctly in search bar of Xendit Account

If you have done those 2 points above and transactions still cannot be found, kindly reach us in help@xendit.co with providing a mandatory correct payment proof. The correct payment proofs we can approve for further checking can be checked here.


For merchants in the Philippines:

If you cannot find eWallet transactions on your Xendit Account or Dashboard even though your Customer has successfully paid, kindly check these points first:

1. If you wanted to check a transaction, you can go to your merchant dashboard and go to Accept Payments > eWallets.

2. Ensure that you have inputted eWallet transaction identifiers (Reference ID) correctly in search bar of Xendit Account. 






If you have done those 2 points above and transactions still cannot be found, kindly reach us in help@xendit.ph providing a mandatory correct payment proof. The correct payment proofs we can approve for further checking can be checked here.