Q: Why my application was rejected? What to do next?

A: There are various reasons why the account was not passed our review process. Some of the rejected applications are due to submitting invalid documents, ineligible businesses, or inaccessible websites. The detail of your account rejection can also be found in the rejection email that we sent you using the help@xendit.co/merchantops@xendit.co/info@xendit.co email.

Suggestion - Next steps: You can re-register for a Xendit account using a different email and follow the registration process from the start. If you want to re-register using the same e-mail, please ask for your account deletion first to our Customer Support at help@xendit.co (for ID merchant) or help@xendit.ph (for PH merchant)

Things to consider when re-submitting are as follows:
- Please be informed that there is no guarantee your account will be activated, but we recommend you ensure your website/application is complete and ready to accommodate transactions.
- Do thorough checking and ensure all registration documents and information is correct, complete, and appropriate.
- Prepare your website/application maximally for a better integration process.