Q: Can I change the order status after it was paid?

A: The answer depends on the payment methods

There are two types of payment methods on Xendit Business Apps, that is using Xendit Payment Link and Manual Payment (Transfer Bank). Both have different settings for changing the order status

If the payment method is Xendit Payment Link

• The answer is No. You can not change the order status, but you can still cancel the order.

If the payment method is Manual Payment

• The answer is Yes! All fields would be editable. You can change the order status with details
• Unpaid
• Paid
• Packed
• Shipped
• Delivered
• Cancelled

Tutorial steps:

1. Open/click the order that you want to change the order status
2. Go scroll down to the bottom of the page, you will see three dots on the left of screen
3. Click three dots and the menu of change order status will appear
4. There are several statuses from
   1. Unpaid
   2. Paid
   3. Packed
   4. Shipped
   5. Delivered
   6. Cancelled
5. Please select the status based on your current manual transaction status.

 Please find the tutorial change order status using the graphic interchange format below: