We understand how important timely withdrawals are for your operations. If your Autowithdrawal (AWD) fails, here’s what you need to know and the steps you can take next.

1. Check the Reason for Failure

You can see the specific reason for the failure in the status table (see Screenshot 1). This will help you understand why the withdrawal didn't go through — for example, due to an invalid bank account, insufficient balance, or a system error.

2. Retrying the Autowithdrawal

Unfortunately, failed Autowithdrawals cannot be retriggered. We sincerely apologize for the inconvenience this may cause.

3. What Are My Options?

You have two alternatives:

• Wait for the Next Scheduled Autowithdrawal: The system will attempt the withdrawal again the next day as scheduled.

• Initiate a Manual Withdrawal: You can manually withdraw your funds at any time by following the steps in our On-Demand Withdrawal Documentation

  What If My Autowithdrawal Failed?

  We understand how important timely withdrawals are for your operations. If your Autowithdrawal (AWD) fails, here’s what you need to know and the steps you can take next.

  1. Check the Reason for Failure

  You can see the specific reason for the failure in the status table. This will help you understand why the withdrawal didn't go through — for example, due to an invalid bank account, insufficient balance, or a system error.

  Error Code	Explanation	Should you retry?
  INSUFFICIENT_BALANCE	There is insufficient balance in your account to make the disbursement in the desired amount.	Yes, please retry the disbursement after ensuring that you have sufficient balance in your account.
  UNKNOWN_BANK_NETWORK_ERROR	The bank has delivered an error they have not documented. By definition, this means the bank does not know the issue.	Unfortunately, we are unable to predict whether the disbursement will succeed should you retry the same disbursement request. You may however choose to retry the same disbursement request at least one hour after receiving our callback at your own discretion.
  TEMPORARY_BANK_NETWORK_ERROR	We have hardwired routine bank downtime in our system and queue requests received during this period so that they may be disbursed as soon as bank servers are back up again. However, Indonesian banks regularly experience unexpected downtime that typically last 1-3 hours. These may be caused by unexpected maintenance or data centres going down.	Yes, please retry the disbursement in 1-3 hours.
  SWITCHING_NETWORK_ERROR	Switching networks provide the underlying payments rails for instant transfers. As such, when the switching network provider is having issues, the fund transfer will fail. In some cases, you will receive this error when the destination account is inactive or the bank has blocked the account.	Please retry after confirming with the beneficiary that the destination bank account exists and is able to receive funds. If the account is indeed active, please retry the disbursement in 1-3 hours.
  INVALID_DESTINATION	This error occurs when a banking channel tells us an account is invalid. Typically, this means that the account is not yet registered at the destination bank or the bank has blocked the account. This also occurs for newly created bank accounts which have yet to be updated to national databases.	You are unlikely to succeed if you retry the same disbursement request. Please confirm with the beneficiary that the destination bank account details are correct. Please revise the request to correct the problem before trying again.
  REJECTED_BY_BANK or REJECTED_BY_CHANNEL	The switching network or destination partner can reject fund transfers for a variety of reasons, including issues with the beneficiary account's ability to receive funds.	Please retry after confirming with the beneficiary that the destination bank account exists and is able to receive funds. For e-wallets, common root cause is when amount exceeds destination account balance limit. E-wallets usually impose a maximum limit on each user's account balance. Please retry after confirming that the destination account is able to recieve the disbursement amount.
  TRANSFER_ERROR	We’ve encountered a fatal error while processing this disbursement. Normally, this means that certain API fields in your request are invalid.	It is unlikely that the same disbursement request will succeed if you retry.
  TEMPORARY_TRANSFER_ERROR	We’ve encountered an issue while attempting to process this disbursement. From experience, this issue should be resolved within the next 1-2 hours.	Yes, please retry the disbursement in 1-2 hours.
  EMPTY_ACCOUNT_NAME	Account name was not included in the disbursement.	The account name is required to be filled. You are safe to retry the disbursement by including the Account Name

   

  2. Retrying the Autowithdrawal

  Unfortunately, failed Autowithdrawals cannot be retriggered. We sincerely apologize for the inconvenience this may cause.

  3. What Are My Options?

  You have two alternatives:

  • Wait for the Next Scheduled Autowithdrawal: The system will attempt the withdrawal again the next day as scheduled.

  • Initiate a Manual Withdrawal: You can manually withdraw your funds at any time by following the steps in our On-Demand Withdrawal Documentation.