If you get Unsupported Currency error message after checkout, it’s because your default Shopify store currency is not compatible with your current eligibility in Xendit.

For Indonesia merchants:
Due to the Indonesian Central Bank regulation, all transactions in Indonesia must be charged in IDR only. Thus, your default Shopify store currency must also be set to IDR.

For Philippines merchants:
PH merchants by default will be able to charge in PHP. PH merchants can also charge in USD with certain requirements. Thus, your default Shopify store currency must follow your Xendit account currency acceptance.

How to manage my store currency?

To manage your store currency on Shopify, you can go to Settings > Store details > Store currency > Use the drop-down menu to select a monetary unit. Please note that, if you have already made your first sale, you need an extra step to change the store currency by contacting Shopify Support first. See below GIF, for the clearer steps.

What if I have buyers from all over the world?

Shopify provides a currency converter plugin that will allow you to display various currencies in your storefront. This will only display the selected currency in the storefront, as for the display in the checkout page and the charging process itself will be back to the default store currency. Guide for the plugin usage can be found here.

You also can still charge international cards issued from any country with any currencies. Please refer here to read more about Xendit foreign transactions.