Here is the list of email subjects related to login an error messages that maybe you will receive when you have a problem while login to the dashboard:
|
Error message/activity |
Email Subject |
Next Action |
|
“Your account is locked, please check your email….” |
Your Account is locked |
Please click "Unlock" Button on body email & follow the next instructions. |
|
“This device is not recognized, please check your email….” |
Trying to log in to the dashboard? |
Please click "It Was Me" Button on body email & follow the next instructions. |
|
Click “forgot password” |
Reset password requested |
Please click "Reset Password" Button on body email & follow the next instructions. |
|
Successfully changed the password |
Your password has been changed |
N/A |
If you received the email subject like on the table above but you don't aware of or don't feel like you change the password or other information, please contact our customer support at help@xendit.co for Indonesia and help@xendit.ph for Philippines to avoid the not authorized access on your account.