Applies to merchants in Indonesia and Philippines:

If you registered as an entity business like PT/CV/Yayasan (for Indonesia merchant) then you can activate the xenPlatform directly from the dashboard, with following these steps:

• Login to your dashboard.
• Go to xenPlatform Tab.
• Click Enable xenPlatform.
• Choose your business use case whether is Marketplace/SaaS, Platform/Multi-Branch Business/Other Platform Business.
• Please write the detail of your business description and activity in the business description field.
• You have to write also the reason why you need to use xenPlatfrom (e.g How do you intend to use xenPlatform field)
• Click the button Request Activation.
• After you click that button then we will receive your request directly and we will send email confirmation once xenPlatform has already been enabled for your account within 1-3 working days 

But if you are registered as individual business for the activation request process you need to contact our customer support at help@xendit.co (for merchants in Indonesia) and help@xendit.ph (for merchants in Philippines)