Applies to merchants in Indonesia and Philippines:

Yes, you can delete the sub-account from your xenPlatform but there are several things that you need to make sure of before creating a request to delete sub-account:

• Provide the reason why you want to delete the sub-account.
• If you want to delete a live sub-account, you need to make sure that the sub-account has 0 live cash balance and once deleted, you will no longer monitor the existing live transaction, that's why we need your consent regarding this as well.

There are several conditions that might need you to request deleting sub-account to us:

• Wrongly created sub-account type like wrongly created MANAGED sub-account instead of OWNED sub-account, vice versa

• Want to change sub-account type from OWNED to MANAGED sub-account or vice versa but using the same business email 

• Your partner doesn’t use service from your Platform anymore so not being sub-account anymore.

You can request the deleting sub-account with contact our support at help@xendit.co (for merchants in Indonesia) and help@xendit.ph (for merchants in Philippines) then our team will help to process your request.