If some transactions are missing from the Detailed Transactions tab, it may be due to a temporary delay caused by high traffic on our end.
We recommend waiting 30–45 minutes for the transactions to be reconciled.
If the transactions still do not appear after the expected settlement time, please kindly reach out to our Customer Support team for further assistance.
You will be able to contact us via the following channel:
Email: help@xendit.co
Live Chat: xendit.co
WhatsApp:+62 813 8474 8739 (WA only)