If you are transacting in one of our merchants using a Revolut or Ramp Cards, there is a chance that these issuers might have mixed up our merchant names. (example: the transaction is created from Merchant X, but these issuers stated the transaction came from Merchant Y instead).

When this happens, you should not worry, it is just a mix up in the merchant names. As for the payment, the funds will go to the right merchant. 

As the next step:

• You can double confirm with the supposed merchant whether they have received the payment or not. 
• If you do not remember the merchant name, you can contact our team via email (help@xendit.co), Live Chat , or WhatsApp. We will help you to track the transaction and inform you the merchant name.