Xendit requires to send the activation request to the third parties, depend, and depending n the payment integration that you are requesting, it will require some time for all parties to register and approve your activation.
There may be some steps/stages for this.
- First, you need to activate your account from the Xendit dashboard and submit the necessary documents that we provide in the Xendit dashboard.
- After the activation is sent from the Xendit dashboard, we will state an agreed SLA for the activation process to be sent to all relevant parties. Ideally, this will take up to 5-7 working days to be approved.
- After the activation process, there may additional confirmation that we require from your team to complete the activation process, depending on the requirements of each product activation, including a Live Website that we can review, logo and brand confirmation, or other supporting documents. Our team will send you an email for this, you may check your email inbox if to confirm if you haven't received it, and let us know if you haven't.
- The final activation process before the account activation will require you to sign an e-signature document from our team. Xendit currently uses hellosign.com to send e-signature requests, which will be sent to the email address of your registered PIC. Our team will send you an email for this, you may check your email inbox if to confirm if you haven't received it, and let us know if you haven't.