You can refund and void eWallet transactions through dashboard. The difference between the 2 are:

A. Refund:
- T+1 or next day transaction
- Can be full or partial amount
- Not applicable for OVO one time payment
- Fee and VAT will be fully returned except DANA

B. Void:
- T+0 or same day transaction (cutoff time of 23:50:00)
- Can only be full amount
- Fee and VAT will be fully returned

Both can be executed when the fund is Completed but not/have Settled yet. For full information of the rules and limitations, please refer to this docs.

Steps on how to do Void and Refund:

• Merchant should be in theViewandApprovepermissions. (Reference and more information can be seen here)
• This can be processed through your Dashboard:
  • Please go to Transactions Tab and search the eWallet Reference ID
  • Click 3-dotted icon and click Refund

• • Enter the desired amount (for Void no need to input amount) and click "refund"

• • Transaction will be detected as "Voided/Refunded" both in Transactions and eWallet tab

Below is the video on how to Void a transaction via Dashboard: