Currently, you are connected with Xendit, we are a licensed payment gateway that acts as a third party to provide our merchant's incoming payment channel and outgoing funds platform.
Unfortunately, we are not able to cancel a transaction that has already been made. We do suggest you contact Alfamart or Indomaret (Retail Outlet) and banks (Virtual Account) related to payment cancelation.
Please be advised that if the payment is already completed from our side, it means that we have forwarded the payment to the merchant. Therefore, please contact the merchant directly for the refund request.
We can help you to check whether the payment is already completed or not. Please provide the transaction details and the payment proof as our reference to check the transaction. You can reach us through Live Chat or email at firstname.lastname@example.org