Currently, you are connected with Xendit, we are a licensed payment gateway that acts as a third party to provide our merchant's incoming payment channel and outgoing funds platform.
In this case, we are only able to help check on your payment status and inform the wrong payment issue to the related merchant. In regards to the refund request, it fully relies on the merchant's policy as the receiver of the payment.
In order for us to check and confirm with the merchant, please inform the following details:
- Correct VA number
- Wrong VA number
- Date
- Amount
- Payment proof
- Full name
- Phone number
- Email address
Please send this information to help@xendit.co so we can check and help you better.