Currently you are connected with Xendit, we are a licensed payment gateway that acts as a third party to provide our merchants incoming payment channel and outgoing funds platform.
In this case, we only able to check on your payment status and informing the mistaken payment to the merchant. Related to the refund request, is it fully on the merchant side as the receiver of the payment.
In order for us to check and confirm with the merchant, please inform following details:
- Correct VA number
- Wrong VA number
- Payment proof
- Full name
- Phone number
- Email address
Please send this information to firstname.lastname@example.org so we can check and help you better.