For Indonesia:

Before asking about the activation status, kindly note the activation estimation time:

OVO: 3-5 business days
DANA: 3-5 business days
LinkAja: 6 business days
ShopeePay: 14 business days

If eWallet has not been activated after the estimated time or you have further inquiries, you can contact your Account Manager or Sales Representative, or help@xendit.co.

For Philippines:

Before asking about the activation status, kindly note the activation estimation time:

GrabPay & Paymaya: This should be automatically activated upon Go Live or activation of your Xendit account. However, if you have seen that this has been rejected or pending from your dashboard you can reach out to your account manager or help@xendit.ph so we can check for further details.

GCash: Kindly contact your designated Account Manager to request this channel to be activated. You may also reach out to help@xendit.ph for further queries or request for GCash activation. This may take 5-7 business days. If eWallet has not been activated after the estimated time or you have further inquiries, kindly reach out to Customer Success Team for assistance (help@xendit.ph).

ShopeePay: Kindly contact your designated Account Manager to request this channel to be activated. Currently this is available only via API. You may also reach out to help@xendit.ph for further queries or request for ShopeePay activation. This may take 1-3 business days. If eWallet has not been activated after the estimated time or you have further inquiries, kindly reach out to Customer Success Team for assistance (help@xendit.ph).