Please help check below items for initial validation.
- Check the excel file whether the email field input is correct.
- Kindly ask the recipient to check their spam folder as it is possible that the email has been received in the recipient’s spam folder.
If the email still not received, please contact us at help@xendit.co (for Indonesia) and at help@xendit.ph (for merchants in the Philippines) and we will help you to check on the transaction.