I received DATA_NOT_FOUND API error when trying to create a plan, what should I do? – Xendit Help Center

Issue: You are using a customer_id created in the Test environment while making an API call to the Live environment (or vice versa).
Action: Ensure the customer_id was created in the same environment where you are attempting to create the plan.

If during Plans creation you receive an error below, it means that you need to make sure the customer_id created from the correct business account and environment

{
 "error_code": "DATA_NOT_FOUND",
 "message": "External API error: Provided id does not exist"
}
 
 
The DATA_NOT_FOUND error when creating a Subscription Plan (Recurring Payment) typically indicates that the customer_id provided in your request cannot be found in the current context.
 
Common Causes & Solutions
 
Environment Mismatch (Live vs. Test)Issue: You are using a customer_id created in the Test environment while making an API call to the Live environment (or vice versa).
Action: Ensure the customer_id was created in the same environment where you are attempting to create the plan.
Business Account MismatchIssue: The customer_id belongs to a different Xendit business account.
Action: Verify that the API key used for the request belongs to the same business account where the customer was created.
Invalid Customer TypeIssue: Xendit Subscriptions currently only support customers with the INDIVIDUAL type.
Action: If you receive an error like "Unable to fetch customer details," check the customer object. If it is set to BUSINESS, you must create a new customer with the type INDIVIDUAL.
Deleted or Non-Existent IDIssue: The ID provided does not exist or was previously deleted.
Action: Double-check the customer_id string for typos and ensure the customer exists by calling the Get Customer API before creating the plan.

Accept Payments