If you are having trouble logging in due to 2FA issues, we're here to help. Follow these steps:
Verify 2FA Setup:
- Double-check your Two-Factor Authentication setup to ensure accuracy.
- Generate a New Code:
If the current 2FA code isn't working, generate a new one from your authentication app. - Clear Browser Cache:
Clear your browser cache to address any potential login issues. - Backup Codes:
Use your Xendit-provided backup codes if you have them saved.
Need Further Assistance?
If you are still unable to log in or have questions, contact Xendit Customer Support directly:
- Email: help@xendit.co
- Live Agent: Reach out to our Live Agent for real-time assistance.