Our system will notify you via email and dashboard if there is no transaction detected from your account in 90 Days

When your account turn dormant, you will not be able to accept and sending money with your customer via API or Payment Link. You can request to be whitelisted from Dormant account by contacting our support team via live chat or email help@xendit.co

Please submit below documents to help@xendit.co if your account already turned dormant and you wish to reactivate it again: