Why I receive Dormant Account Notification? – Xendit Guide

Definition

Dormant account is an account that will not be able to transact (Money in or Money Out) but will still have access to the account due to no transaction activities.

Our system will notify you via email and dashboard if there is no transaction detected from your account in 180 Days

When your account turn dormant, you will not be able to accept and sending money with your customer via API or Payment Link. You can request to be whitelisted from Dormant account by contacting our support team via live chat or email help@xendit.co

Please submit below documents to help@xendit.co if your account already turned dormant and you wish to reactivate it again:

Individual Entity	Sole Prop	Business Entity
Owner’s KTP Owner’s Selfie Website / App Link	Director’s KTP Sole Proprietorship Establishment Statement (Pernyataan Pendirian Perseroan Perorangan) Sole Proprietorship Certificate of Registration (Sertifikat Pendaftaran Pendirian Perseroan Perorangan) Website / App Link	Director’s KTP Latest Deed of Establishment (Akta Pendirian / Akta Perubahan Terakhir) Latest Decree of Deed of Establishment (SK Menkeh dari Akta Pendirian / Akta Perubahan Terakhir) Website / App Link

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