To fulfil your business needs, Xendit dashboard provides a feature where you can invite your team member to access dashboard along with specific roles or permission required based on their division/department.

For more information on how to invite your teammates to access Xendit dashboard, please refer to our documentation: https://help.xendit.co/hc/en-us/articles/360025424652-How-Do-I-Invite-My-Teammates-to-Xendit-

However, there might be some cases where:

1. The email is not received by the newly invited member either in inbox / spam / junk
2. The email got skipped and the accept invitation link inside the email got expired

When this happened, there would be some steps you need to follow:

1. Please understand that when you invite a member of your business to join your Xendit dashboard, the new member will be listed as Pending in your Xendit Dashboard
2. When the new invited member accepted the invitation, the user status on your dashboard will change to Joined
3. However as long as the member has not accepted the invitation, the user status will remain Pending
4. In this case, you can resend the invitation by going through these steps:
   • Go to your dashboard team members page
   • Select the impacted users, click resend invitation