If you have activated payment methods in your accounts such as Ewallet, Cards and Direct Debit and you are still not able to perform Subscriptions payments you may have not activated auto debit. It is because we required auto debit to be able to perform Subscriptions.
Hence, you need to reach out CS or AM to help with the auto debit activation. Below are the docs and information that you need to prepare for auto-debit activation requests :
Indonesia
- Cards (Self serve via Dashboard)
- Request the activation via Xendit's dashboard > Payment channels > Cards > Request Recurring > Fill out the reason why they want to enable Recurring > Click request
- The SLA for this activation process is 3 working days
- Ewallet
- Merchant should first apply for one-time payment access via Dashboard
- Website
- Elaborate your business use case
- Payment flow
- Revenue projection (in USD)
- Payment frequency (the frequency of your customer to make a payment for your product/service. Is it gonna be by daily/weekly/monthly/yearly?)
- Minimum basket size (the amount of the items your customer buys)
- Maximum basket size (the amount of the items your customer buys)
- Average basket size and transaction count per month
- Projected transaction per user level (how many times each of your customers will make a payment to buy your product/service)
- Elaborate/submit your business' payment flow
- Direct Debit
- Reach out to CS/AM for further information because the documents will depend on the use case of your business
Philippines
- Cards (Self serve via Dashboard)
- Request the activation via Xendit's dashboard > Payment channels > Cards > Request Recurring > Fill out the reason why they want to enable Recurring > Click request
- The SLA for this activation process is 3 working days
- Ewallet
- Paymaya, Grabpay : Instant activation
- ShopeePay: Please contact CS/AM for processing
- GCash (currently on-hold)
- Direct Debit UBP, BPI
- Merchant should first apply for one-time payment access via Dashboard
- Website
- Elaborate your business use case
- Payment flow
- Revenue projection (in USD)
- Payment frequency (the frequency of your customer to make a payment for your product/service. Is it gonna be by daily/weekly/monthly/yearly?)
- Minimum basket size (the amount of the items your customer buys)
- Maximum basket size (the amount of the items your customer buys)
- Average basket size and transaction count per month
- Projected transaction per user level (how many times each of your customers will make a payments to buy your product/service)
- Elaborate/submit your business' payment flow