Retrieval Reference Number (RRN) is a unique identifier assigned by an acquirer to an authorization. Merchants or end-customers can share this with their bank so that they can easily track a payment or a refund.
- Go to your Dashboard
- Go to Accept Payments tab and click Credit/Debit Cards
- Choose Transactions and ensure you are under the Charges Tab
- Search for the transaction you wish to check and click it to see the Charge Details
- See the Charge Details section and find the RRN entry