You can choose whether you want to label unpaid order as Pending or Abandoned on your Shopify Dashboard. To choose in between both, you can follow below steps:
- Go to the Xendit Dashboard > Integrations tab > My Integrations tab > Shopify > Settings
- Choose between Abandoned Checkouts and Pending Checkouts on the dropdown list
- Click Save
Here are the differences between the two configurations:
Abandoned Checkout |
Pending Checkout |
|
Unpaid order location |
Abandoned checkout tab |
Orders tab with status “Pending” |
Paid order location |
Move to Orders tab with status “Paid” |
Stay in Orders tab with status “Paid” |
Stock removal |
Removed only after order is paid. Higher chance of overselling. |
|
Shopify customer email notification |
Sent to customer after order is paid |
Sent to customer after order is placed, before order is paid |